Overview
LinkMe is a service booking platform in health, beauty, and education that connects users and vendors through a seamless ecosystem. We redesigned the mobile app, admin panel, and vendor dashboard to streamline booking flows, enhance user journeys, and refresh the interface—resulting in a more scalable, efficient, and user-friendly experience.
Services
Designing for Market Ready
Deliverables
WebApp
Mobile App
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Information
Information
Background
Background
People book services differently — shaped by their routines, priorities, and trust levels. Professionals seek quick wellness fixes, students look for affordable lessons, and parents need reliable healthcare options. Yet, the current booking journey is fragmented. Users juggle multiple apps or manual chats to compare and confirm, while vendors struggle to manage schedules and visibility. This disconnect creates friction, inefficiency, and lost opportunities on both sides.
People book services differently — shaped by their routines, priorities, and trust levels. Professionals seek quick wellness fixes, students look for affordable lessons, and parents need reliable healthcare options. Yet, the current booking journey is fragmented. Users juggle multiple apps or manual chats to compare and confirm, while vendors struggle to manage schedules and visibility. This disconnect creates friction, inefficiency, and lost opportunities on both sides.
Challenges
Challenges
Most service-booking platforms fail to balance user convenience and vendor efficiency. The lack of an integrated ecosystem results in scattered experiences, limited trust, and poor transparency. Without a unified, seamless flow, both users and vendors face barriers to discovery, engagement, and growth.
Most service-booking platforms fail to balance user convenience and vendor efficiency. The lack of an integrated ecosystem results in scattered experiences, limited trust, and poor transparency. Without a unified, seamless flow, both users and vendors face barriers to discovery, engagement, and growth.
Inconsistent Access
Inconsistent Access
Users had no single place to browse various services (health, beauty, education, etc.).
Users had no single place to browse various services (health, beauty, education, etc.).
Tied-Lack of Trust
Tied-Lack of Trust
Without reviews or verified profiles, users couldn’t confidently choose the right services.
Without reviews or verified profiles, users couldn’t confidently choose the right services.
High Friction
High Friction
Booking and tracking appointments was tedious, often requiring endless communication.
Booking and tracking appointments was tedious, often requiring endless communication.
Inconsistent Access
Users had no single place to browse various services (health, beauty, education, etc.).
Tied-Lack of Trust
Without reviews or verified profiles, users couldn’t confidently choose the right services.
High Friction
Booking and tracking appointments was tedious, often requiring endless communication.
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Understanding the domain
Understanding the domain
Market Research & Competitor Analysis
Market Research & Competitor Analysis
We analyzed existing booking apps across industries and interviewed potential users to identify expectations and gaps in the market. The research revealed that while global apps offered some solutions, they lacked localization, breadth of services, and user-centric simplicity.
We analyzed existing booking apps across industries and interviewed potential users to identify expectations and gaps in the market. The research revealed that while global apps offered some solutions, they lacked localization, breadth of services, and user-centric simplicity.
Key Insights
Key Insights
Users wanted one centralized app to cover multiple service categories.
Users wanted one centralized app to cover multiple service categories.
A mobile-first design ensures a professional and accessible experience.
A mobile-first design ensures a professional and accessible experience.
Transparency (reviews, vendor details, real-time updates) was a top priority to build trust.
Transparency (reviews, vendor details, real-time updates) was a top priority to build trust.
Reminders and notifications were essential to reduce no-shows and keep users engaged
Reminders and notifications were essential to reduce no-shows and keep users engaged
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Design Approach
Design Approach
Defining User Journeys
Defining User Journeys
In this stage, we mapped the complete experiences of users, admins, and vendors to understand their goals, pain points, and decision paths. By outlining step-by-step workflows, we identified friction points and restructured journeys around real user needs, ensuring smoother navigation and more intuitive interactions.
In this stage, we mapped the complete experiences of users, admins, and vendors to understand their goals, pain points, and decision paths. By outlining step-by-step workflows, we identified friction points and restructured journeys around real user needs, ensuring smoother navigation and more intuitive interactions.
Build The MVP Mobile Platform
Build The MVP Mobile Platform
We designed and developed the mobile app from the ground up, focusing on the essential booking flows—search, scheduling, and payments. This MVP ensured a functional, user-friendly experience while laying the foundation for future scalability.
We designed and developed the mobile app from the ground up, focusing on the essential booking flows—search, scheduling, and payments. This MVP ensured a functional, user-friendly experience while laying the foundation for future scalability.
Vendor Dashboard Revamp
Vendor Dashboard Revamp
We refreshed the vendor dashboard with cleaner visuals and streamlined interactions, making daily operations like managing bookings and schedules faster, clearer, and more efficient.
We refreshed the vendor dashboard with cleaner visuals and streamlined interactions, making daily operations like managing bookings and schedules faster, clearer, and more efficient.
Admin Panel Revamp
Admin Panel Revamp
We restructured the admin panel with a modern interface and improved usability, enabling administrators to manage vendors, transactions, and content with greater ease and clarity.
We restructured the admin panel with a modern interface and improved usability, enabling administrators to manage vendors, transactions, and content with greater ease and clarity.
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Booking Made Easy
Booking Made Easy
Discover, book, and manage services in one place. From beauty to fitness, medical, and more—everything you need is just a tap away.
Discover, book, and manage services in one place. From beauty to fitness, medical, and more—everything you need is just a tap away.
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Booking Made Easy
Discover, book, and manage services in one place. From beauty to fitness, medical, and more—everything you need is just a tap away.
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Explore Services
Explore Services
Browse curated recommendations tailored to your interests. Discover trending options, compare reviews, and find the right service for you.
Browse curated recommendations tailored to your interests. Discover trending options, compare reviews, and find the right service for you.
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Explore Services
Browse curated recommendations tailored to your interests. Discover trending options, compare reviews, and find the right service for you.
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Easy Checkout
Easy Checkout
Complete your booking with clear service details, add-ons, and vouchers. Review costs upfront and choose your preferred payment method with confidence.
Complete your booking with clear service details, add-ons, and vouchers. Review costs upfront and choose your preferred payment method with confidence.
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Easy Checkout
Complete your booking with clear service details, add-ons, and vouchers. Review costs upfront and choose your preferred payment method with confidence.
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Manage Your Bookings
Manage Your Bookings
View all upcoming and pending services in one place. Track status, confirm payments, and never miss an appointment.
View all upcoming and pending services in one place. Track status, confirm payments, and never miss an appointment.
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Manage Your Bookings
View all upcoming and pending services in one place. Track status, confirm payments, and never miss an appointment.
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Seamless Wallet Top-Up
Seamless Wallet Top-Up
AssigAdd balance with multiple payment options—cards, Apple Pay, or bank transfer—for a faster and easier checkout.
AssigAdd balance with multiple payment options—cards, Apple Pay, or bank transfer—for a faster and easier checkout.
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Seamless Wallet Top-Up
AssigAdd balance with multiple payment options—cards, Apple Pay, or bank transfer—for a faster and easier checkout.
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Smart Rescheduling
Smart Rescheduling
Get instant updates when your appointment changes. Confirm or adjust in one tap to keep your plans on track.
Get instant updates when your appointment changes. Confirm or adjust in one tap to keep your plans on track.
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Smart Rescheduling
Get instant updates when your appointment changes. Confirm or adjust in one tap to keep your plans on track.
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Feedback Made Easy
Feedback Made Easy
Feedback Made Easy
Rate your experience right after the appointment. Share quick reviews to help providers improve and make your next booking even better.
Rate your experience right after the appointment. Share quick reviews to help providers improve and make your next booking even better.
Rate your experience right after the appointment. Share quick reviews to help providers improve and make your next booking even better.
Powerful Tools for Smarter
Vendor Management
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Powerful Tools for Smarter Vendor Management
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Powerful Tools for Smarter
Vendor Management
Time slot
Morning
09.30
10.00
10.30
11.00
Afternoon
13.00
13.30
14.00
14.30
Afternoon
16.00
16.30
Night
18.00
20.00
20.30
Calendar
Select or unselect preferred date for time slot creation
July 2024
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Vendor Dashboard
Vendor Dashboard
Stay on top of your business with real-time insights into bookings, revenue, and team performance—all in one powerful dashboard.
Stay on top of your business with real-time insights into bookings, revenue, and team performance—all in one powerful dashboard.
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Vendor Dashboard
Stay on top of your business with real-time insights into bookings, revenue, and team performance—all in one powerful dashboard.
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Booking Management
Booking Management
Easily manage schedules with a clear calendar view. Vendors can track upcoming appointments, view details by time slot, and handle multiple bookings at once—making scheduling faster, smarter, and hassle-free.
Easily manage schedules with a clear calendar view. Vendors can track upcoming appointments, view details by time slot, and handle multiple bookings at once—making scheduling faster, smarter, and hassle-free.
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Booking Management
Easily manage schedules with a clear calendar view. Vendors can track upcoming appointments, view details by time slot, and handle multiple bookings at once—making scheduling faster, smarter, and hassle-free.
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Time Slot Management
Time Slot Management
Quickly create and customize service time slots. Vendors can define duration, capacity, and buffer times to prevent overlaps, ensuring a seamless booking experience and better schedule management.
Quickly create and customize service time slots. Vendors can define duration, capacity, and buffer times to prevent overlaps, ensuring a seamless booking experience and better schedule management.
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Time Slot Management
Quickly create and customize service time slots. Vendors can define duration, capacity, and buffer times to prevent overlaps, ensuring a seamless booking experience and better schedule management.
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Voucher & Promo
Voucher & Promo
Create and manage custom vouchers with ease. Vendors can set discounts, limit availability, and track usage to boost sales and attract more customers.
Create and manage custom vouchers with ease. Vendors can set discounts, limit availability, and track usage to boost sales and attract more customers.
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Voucher & Promo
Create and manage custom vouchers with ease. Vendors can set discounts, limit availability, and track usage to boost sales and attract more customers.
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Reviews & Ratings
Reviews & Ratings
Track customer feedback in real time, monitor ratings, and gain insights to improve service and build trust.
Track customer feedback in real time, monitor ratings, and gain insights to improve service and build trust.
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Reviews & Ratings
Track customer feedback in real time, monitor ratings, and gain insights to improve service and build trust.
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Booking Reports
Booking Reports
Booking Reports
Track business growth with detailed booking analytics. From performance trends to revenue breakdowns, get clear insights that help vendors make smarter decisions and boost results.
Track business growth with detailed booking analytics. From performance trends to revenue breakdowns, get clear insights that help vendors make smarter decisions and boost results.
Track business growth with detailed booking analytics. From performance trends to revenue breakdowns, get clear insights that help vendors make smarter decisions and boost results.
Smart Solutions for Seamless
Admin Management
Smart Solutions for Seamless
Admin Management
Smart Solutions for Seamless
Admin Management
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Admin Dashboard
Admin Dashboard
Centralized backend to monitor revenue, bookings, users, and vendors. Get clear insights on category and vendor performance to manage operations efficiently.
Centralized backend to monitor revenue, bookings, users, and vendors. Get clear insights on category and vendor performance to manage operations efficiently.
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Admin Dashboard
Centralized backend to monitor revenue, bookings, users, and vendors. Get clear insights on category and vendor performance to manage operations efficiently.
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Create Vendor
Create Vendor
Onboard new vendors quickly with streamlined setup. Admins can register vendor details, assign categories, and verify information to get businesses live on LinkMe faster.
Onboard new vendors quickly with streamlined setup. Admins can register vendor details, assign categories, and verify information to get businesses live on LinkMe faster.
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Create Vendor
Onboard new vendors quickly with streamlined setup. Admins can register vendor details, assign categories, and verify information to get businesses live on LinkMe faster.
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Service List Management
Service List Management
Easily manage and organize services from the admin panel to keep vendor apps consistent, accurate, and user-friendly.
Easily manage and organize services from the admin panel to keep vendor apps consistent, accurate, and user-friendly.
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Service List Management
Easily manage and organize services from the admin panel to keep vendor apps consistent, accurate, and user-friendly.
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Categories Management
Categories Management
Organize vendor services into customizable categories. Admins can create, edit, or remove categories to help users easily find and structure vendor services.
Organize vendor services into customizable categories. Admins can create, edit, or remove categories to help users easily find and structure vendor services.
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Categories Management
Organize vendor services into customizable categories. Admins can create, edit, or remove categories to help users easily find and structure vendor services.
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Edit Plan
Edit Plan
Easily manage and update subscription plans from the admin panel. Adjust pricing, features, and benefits to fit different vendor needs and keep offerings competitive.
Easily manage and update subscription plans from the admin panel. Adjust pricing, features, and benefits to fit different vendor needs and keep offerings competitive.
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Edit Plan
Easily manage and update subscription plans from the admin panel. Adjust pricing, features, and benefits to fit different vendor needs and keep offerings competitive.
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Banner Management
Banner Management
Banner Management
Create and schedule in-app banners to promote services, offers, and campaigns.
Create and schedule in-app banners to promote services, offers, and campaigns.
Create and schedule in-app banners to promote services, offers, and campaigns.
Impact
The LinkMe platform enhances efficiency, scalability, and overall experience for admins, vendors, and users—making operations smoother and bookings more engaging.
Efficiency
Faster workflows for admins, vendors, and users.
Productivity
Vendors manage staff and bookings with fewer errors.
Scalability
Handles more users and vendors seamlessly.
User Satisfaction
Improved usability and navigation boost ratings.
What our client says?
I was impressed with their commitment and professionalism.
Tigo Design was productive and committed to the project, allowing them to meet expectations. The team had great communication skills and was receptive to new ideas. They had great project management skills; they were responsive to the client and professional, resulting in a seamless engagement.
Mohammed El Qatari
CEO of LinkMe
Verified by
I was impressed with their commitment and professionalism.
Tigo Design was productive and committed to the project, allowing them to meet expectations. The team had great communication skills and was receptive to new ideas. They had great project management skills; they were responsive to the client and professional, resulting in a seamless engagement.
Mohammed El Qatari
CEO of LinkMe
I was impressed with their commitment and professionalism.
Tigo Design was productive and committed to the project, allowing them to meet expectations. The team had great communication skills and was receptive to new ideas. They had great project management skills; they were responsive to the client and professional, resulting in a seamless engagement.
Mohammed El Qatari
CEO of LinkMe
Verified by
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Proposal deck
Tigo Design Studio©
We partner with you on your journey from Seed to Star
Proposal deck
Tigo Design Studio©
Proposal deck
We partner with you on your journey from Seed to Star
Tigo Design Studio©